Refund policy
This Return and Refund Policy explains how GroomiNation handles returns, exchanges, and refunds for purchases made through our website.
Business Information
- Store Name: GroomiNation
- Website: groomination.shop
- Business Address: 9900 Davidson Pkwy, Stockbridge, GA 30281, USA
- Email: contact@groomination.shop
Return Eligibility
- Customers may request a return within 90 days from the delivery date.
- Returns are accepted for both defective and non-defective products.
- Items must be new, unused, and in original packaging.
- Return requests must be submitted within the 90-day period.
Return Method
All returns must be completed by mail. Customers must contact us at contact@groomination.shop before returning any item to receive instructions and a return label.
Return Shipping
- Return shipping is free within the United States.
- A free return label is provided upon approval.
- The label must be downloaded and printed by the customer.
Exchanges
We accept exchanges within the same 90-day return window, provided the item meets the return conditions.
Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Inspection is typically completed within 2–3 business days.
- Approved refunds are issued directly to the original payment method.
- Refund processing time is 7 business days.
- All refunds are issued in USD.
Shipping Information
- Order Cut-Off Time: 5:00 PM (Local Time)
- Handling Time: 1–2 business days
- Delivery Time: 5–8 business days
- Shipping Cost: Free within the United States
Payment Methods
We accept major payment methods through our secure checkout system, including:
- Credit and Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay / Google Pay / Shop Pay
Sustainability Commitment
GroomiNation focuses on environmentally responsible practices, including sustainable sourcing, reducing packaging waste, and offering eco-friendly options where possible.
Contact Information
For questions regarding returns, exchanges, or refunds, please contact us:
GroomiNation
9900 Davidson Pkwy
Stockbridge, GA 30281, USA
Email: contact@groomination.shop
Website: groomination.shop